Refund Policy

We want you to be confident in your purchase. This Refund Policy explains when a refund is available for purchases made on 4SD.

1. The 24-hour refund window

You may request a full refund of a Pack or wallet top-up purchase within 24 hours of the original purchase, provided the wallet balance or Pack benefit from that specific purchase has not yet been used to send messages, calls, or campaigns, and no other feature unlocked by that purchase has been used. Requests made after 24 hours from the time of purchase are not eligible under this policy.

2. What is not eligible for a refund

• Any portion of a wallet balance that has already been spent on sending WhatsApp messages, SMS, voice calls, or Bulk Voice Call campaigns.
• Vouchers and Coupons redeemed for a discount or bonus, once redeemed.
• Purchases where the 24-hour window described above has already passed.
• Add-on features that have already been activated and used on your account.

3. How to request a refund

Contact us through the Contact Us page within 24 hours of your purchase, including your account username/email and the transaction you would like refunded. We aim to respond to refund requests within one business day.

4. Processing

Approved refunds are returned to the original payment method where supported by our payment processor, or credited back to your wallet where a direct reversal isn't possible, within a reasonable time after approval.

5. Abuse of this policy

We reserve the right to decline refund requests that show a pattern of repeated purchase-and-refund behavior intended to obtain temporary free use of paid features.

6. Contact

Questions about this Refund Policy can be sent through our Contact Us page.